“My hotel says they can’t find my reservation.”
We call the hotel, explain the booking details in Chinese, confirm what happened, and tell you the next workable step.
Hotel communication · Quick Fix or Local Action
Something went wrong in China?Message us. We'll handle it.
Practical local help in China
Something went wrong in China?
Message us. We'll handle it.
Message a real person in China when you need help with a hotel, train, driver, booking, lost item, or supplier.
Message us on WhatsApp↗Real people in China · English & Chinese · No app required
Going to China later?
Save us for when you need help ↗
Start with the problem
What went wrong?
Choose the closest situation. Each page opens a WhatsApp conversation with the right starting message.
01
Lost Something in China
Help contacting the driver, hotel, station, restaurant, or shop.
Get help ↗02Hotel Problem in China
Bookings, check-in, payment, room, or communication problems.
Get help ↗03Need Someone to Make a Phone Call
A bilingual local call focused on getting a clear result.
Get help ↗04Train / Transport Problem
Stations, trains, drivers, pickup points, and changing plans.
Get help ↗05Need Something Done Locally
Bookings, appointments, deliveries, and practical local tasks.
Get help ↗06Contact a Chinese Supplier
Supplier communication, confirmation, and visit coordination.
Get help ↗What can you send us?
Start with what happened.
You do not need to choose the right service. Send a screenshot, voice note, location, or a short explanation of the result you need.
“There’s a problem with our luggage. Can you help us explain it?”
We identify the right local contact, explain the issue in Chinese, and help coordinate repair, storage, delivery, or recovery.
Luggage & lost items · Usually Local Action
“Can someone help us coordinate the supplier visit?”
We confirm the address, contact person, timing, transport, and practical meeting details—then stay available when plans change.
Business visitors · From $79Other common requests
- Train changes and station confusion
- Drivers who cannot find the pickup point
- Restaurant and local service bookings
- Delivery, appointment, or address problems
- Supplier and factory visit coordination
Real moments in China
From arrival to the meeting room.
Selected scenes from real visits: airport arrivals, railway coordination, supplier meetings, and everyday local arrangements.
How it works
One message, then practical action.
ChinaSide is for moments when information alone is not enough and somebody needs to handle the Chinese side.
- 1
Send the situation
Use text, a screenshot, photo, voice note, or location.
- 2
Get a clear quote
We confirm the scope, price, and likely timing before starting.
- 3
We handle the Chinese side
We call, message, check, translate, or coordinate locally.
- 4
Receive the result
You get a concise English update and the next steps.
Simple MVP pricing
Pay for the result, not the phone call.
Third-party charges are separate. We always confirm the price before doing paid work.
Ask ChinaSide
Not sure whether we can help? Send the situation first.
FreeQuick Fix
One simple issue and one hotel, driver, restaurant, or local contact.
$9Local Action
A booking, change, lost item, or task that needs follow-up.
From $19Urgent Help
Priority coordination when the problem is happening now.
From $397-Day Trip Support
A local English-speaking contact throughout your trip.
$497-Day Trip Support
A local contact for the whole trip.
For travelers who want a safety net rather than buying help one problem at a time. Ask everyday questions and use up to four Quick Fixes during seven days in China.
- Pre-trip essentials check
- WhatsApp support during China daytime
- Up to four simple local contacts
- Context carried across the trip
A typical request
What the service feels like.
TravellerMy train leaves from Shenzhen North, but the driver is taking me somewhere else.
ChinaSideSend us your ticket screenshot and current location.
ChinaSideWe’ve spoken with the driver. You’re now heading to the correct station and should arrive around 14:20.
Who is behind ChinaSide?
Built in Shenzhen by Clive Hu.
After living and studying in the United Kingdom for five years, Clive saw how quickly ordinary tasks become difficult when you do not speak the language or know who to contact.
ChinaSide is being built around a simple gap: visitors can find endless information about China online, but sometimes they need a real person to make the call, explain the problem, and move it forward.
“Our job is not to give you another guide. It is to help get the practical thing done.”
Before you need help
Practical China guides, free to use.
Good to know
Plain answers.
How quickly do you respond?
We normally review new messages during China daytime and tell you whether we can help, the price, and the expected timing before starting.
What counts as one Quick Fix?
One clearly defined problem, one outside contact, up to two contact attempts, and a concise English result. If the task needs more research or several parties, we quote Local Action instead.
Do you guarantee the outcome?
We guarantee the agreed work and a clear report. We cannot control whether a hotel finds a room, a restaurant has a table, or a supplier accepts a request.
Is this an emergency service?
No. For immediate medical, safety, police, or legal emergencies, contact the appropriate official service first. ChinaSide can only provide practical communication and coordination within an agreed scope.
Which cities do you cover?
Remote phone and messaging assistance can work across China. Anything that requires a person physically present depends on the city, timing, and availability.
Your local side in China
Tell us what happened.
WhatsApp is the fastest way to describe the situation and get a clear quote.
Message ChinaSide↗WhatsApp: +86 185 0664 3849
